Information

Confirm payment has processed, place order via vendor if hair purchased by Aplomb Purity, wait for hair to be delivered from vendor or hair that will be provided by client, customization/styling, packaging/shipping off product

Bundles must be free of threads, labeled with correct lengths, clean or I’ll do it for additional fee Synthetic hair is to never be used when inquiring service. New lace is preferred. Gentle worn lace is acceptable Lace must be swiss, transparent, or HD Only raw or virgin hair can be used Inform me of cut wefts

Please ship your hair within 2 business days of purchasing your Wig Service. Package must include the following: full name and order number. Email us Autumn@aplombpurity.com with order number and tracking number after you've shipped your hair/wig to the following address: After wig service purchase, drop off location will be sent via email within 24 hours

Once hair thats needed to complete wig service is delivered. An estimate of five business days to complete unit. Email will be sent an regards unit being shipped out.

Exact shipping charges for your order will be calculated and displayed at checkout. Billing address &’ shipping address must be the same as the associated bank card that were used to make purchase an order for the transaction to process/packages are sent off via Shipping Carrier Once package are shipped off, we no longer have control or access to your package. If damage has occurred to your package, please contact shipment carrier to file a claim.

Automated shipping confirmation email send the day your package processes and ships out via shipping carrier. These emails will include your tracking number and tracking link. Please allow 24-48 hours for tracking information to update. If you have not received your automated shipping confirmation email, the shipping carrier most likely has not processed your package in its system yet.

Unfortunately, NO REFUNDS are issued due to process already starting after initial payment. All essentials needed to deliver requested unit have immediately been purchased. Any attempts of disputes will be prevented due to proof of purchase and tracking number.